Cancellation & Refund Policy

You may cancel your subscription service at any time for any reason.

To cancel, contact support@care.peptide12.com and request cancellation. So that we can process your request in time, your cancellation request must be received at least 72 hours before your next billing date.

Cancelling ends future billing. It does not by itself return or refund medication that has already been dispensed or shipped to you.

If your subscription service is cancelled within the first 72 hours of your subscription term and you have not received any subscription services, you will be issued a full refund.

If your subscription service is cancelled because a licensed clinician determines you are not eligible for treatment, you will be issued a refund for the remainder of your subscription service charges following that determination.

EXCEPT AS DESCRIBED ABOVE, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.

A refund cannot be issued for a billing period in which medication has already been ordered or dispensed for you.

If your medication arrives damaged, or you believe you received the wrong product, contact us before using it and we will work with the dispensing pharmacy on a replacement or other resolution.

Questions about a cancellation, a refund, or a charge: support@care.peptide12.com.

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